Who gets in,
and why.

11/2024 - Present

Greentech

IT Support Technician

Buzău

• Identity lifecycle in Active Directory and Entra ID: creation, group assignment, group-based licensing, disablement, password and MFA/passkey resets.
• Access troubleshooting through sign-in and audit logs, MFA exception groups, and location-based access policies.
• Delegated administration under Global Reader, Security Reader and Authentication Administrator, with privileged actions requested via PIM.
• Intune enrolment and compliance for Windows and mobile devices; Microsoft 365 support; monitoring with OpenVAS, Wazuh and Veeam Backup.

01/2024 - 10/2024

CGS (Auth0 by Okta)

Developer Support Engineer

Brașov, remote

• Handled support tickets from enterprise customers of Auth0 (Okta Customer Identity Cloud) through Salesforce.
• Answered tenant configuration questions: custom domains, Universal and Classic login pages, SAML and OpenID Connect connection settings.
• Checked entitlements and permissions: tenant type, subscription plan and user rights, to determine whether a requested action was available.
• Investigated authentication and MFA issues reported by customers, escalating complex cases to engineering.

09/2021 - 11/2023

Punctul IT

Education Facilitator

Buzău, hybrid

• Taught HTML, CSS, JavaScript, WordPress and introductory robotics to teenagers aged 14 to 18.
• Maintained the computers in the training labs.

10/2019 - 03/2021

Child Evangelism Fellowship

Developer (contract)

Brașov, remote

• Built Noah's Story, an educational mobile game: 3D character implementation with Unity and Mixamo, released on the App Store and Google Play.